Intelligence, Inc.'s services, including Event Intelligence (DJ Intelligence), are critical applications used by thousands of customers every day. System stability, uptime, and safety is a top priority for us.

We build our software platform so that Intelligence, Inc.'s services, including Event Intelligence (DJ Intelligence), are available and accessible in a variety of disaster scenarios. This includes situations such as server hardware failures, loss of internet connectivity, loss of AC power, and more (explained in detail below). Disaster recovery (DR) planning is a crucial part of what we do, including annual testing to confirm readiness.

Our goal is to ensure you can always access your Event Intelligence (DJ Intelligence) account. There may be times when our services will be unavailable due to scheduled maintenance, hardware failure, or connection outage. In the event of an outage, Intelligence, Inc.'s technical team is dispatched as soon as the failure is detected and works to restore service as quickly as possible. We are proud to maintain a rolling 12-month 99.85% uptime average across all of our services. You can check our Status page for real-time service status.

We have built extensive redundancy into our tech stack. Services are distributed among multiple servers. All servers run RAID-5 (or higher) hard drive configurations with hot-swappable drives and power supplies, meaning parts for these common failures can be interchanged with no downtime. For more serious failures, we maintain backup hardware on-site for virtually any scenario, ranging from backup servers and switches to more complex systems such as firewalls and backup appliances. All backup hardware is on-site and ready to be deployed at a moment’s notice. Each past failure has helped us learn and improve our plans to ensure it does not reoccur in the future.

Our server facility features a commercial-grade battery backup system that can run the entire facility for up to an hour. Because Intelligence, Inc. has a natural gas-powered generator that starts automatically after 30 seconds of power interruption, the battery backup time is typically more than sufficient. To mitigate internet connection outages, Intelligence, Inc. is serviced by multiple, separate commercial internet providers. Each provider brings in its connection independently (over different mediums) to reduce the odds of multiple connections ever going down simultaneously. Intelligence, Inc.'s core router is configured with automatic failover so that if the primary connection goes down, the backup connection is deployed instantly.

Our databases are architected using best practices for data safety and recovery. All data stored on the Intelligence, Inc. platform is replicated to both a local backup appliance and encrypted off site to the cloud. The local backup allows for rapid data recovery with minimal service interruption. The offsite cloud backup serves as an emergency backup in the event of a catastrophic loss, such as a fire or flood, and is located in a different geographic region to protect against regional disasters. Both local and offsite backups are versioned, allowing us to revert data to any moment in time. Local backups are retained for 1 year, and offsite cloud backups are kept indefinitely.

Our backups utilize an aggressive combination of symmetrical and asymmetrical encryption. We start with 256-bit AES encryption, which is one of the strongest encryption methodologies widely used today. Your data is protected by this encryption during offsite transfers, and we use SSL/TLS to protect data in transit between our servers and our offsite backup. We encourage you to view our Security Policy for more details.

Intelligence, Inc. data is primarily stored in our datacenter located in a western suburb of Chicago, USA. This centrally located Midwest facility supports fast connections from all parts of the country with minimal latency. Data that is replicated to the cloud is stored in alternate geographic regions to protect against a regional disaster.

The disaster recovery strategy at Intelligence, Inc. uses a combination of local and offsite backups to ensure multiple copies of data are available to be restored. Local backups provide a quick recovery mechanism where the recovery can happen in minutes. Offsite backups are used in the event of a more catastrophic loss, such as a large-scale regional event.

Depending on the context of the deletion, it may be possible to undelete and recover data within a day of the data being accidentally deleted. Customers can contact Intelligence, Inc. for our staff to determine whether it is possible and the best method to recover your data.

Intelligence, Inc. uses industry-leading tools and independent 3rd party services to monitor and analyze the behavior of our servers, network, websites, and services. Any failures, outages, or other inconsistencies prompt automated processes to initiate corrective actions (e.g., failover to backup power or internet) or to alert our technical team of an issue requiring manual intervention. In many cases, we identify and resolve problems before our customers notice any disruption.

A website can be unavailable for various reasons. Check our Status page to see if there are any known issues with Intelligence, Inc. services or if there is a regional internet outage. If the Status page does not show a current issue, please contact our technical support team.

If we discover any issues that might affect your ability to use Intelligence, Inc. services, we will post an update on our websites immediately, provided the websites are still active. We also post non-critical updates on our websites. For more serious outages, we may send an email update to our users. You can also check our Status page for any outages.

Questions, comments, or feedback can be directed to:

Intelligence, Inc.
900 Ogden Ave, Suite 437
Downers Grove, IL 60515
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